Privacy Policy
You may be asked to provide your personal information anytime you use our services. We may share this information internally and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our services, Website/App content, and advertising. You are not required to provide the personal information that we have requested, but, if you choose not to do so, we may not be able to provide you with our services or respond to any queries you may have. We may also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering services to you, managing and enhancing customer data, providing customer service, assessing your interest in our services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information. We may also share your information if it is necessary by law, legal process, and/or requests from public and governmental authorities for us to disclose your personal information.

Amendment of the Terms and Conditions
https://www.alamriexpress.com/ may at any time modify the Terms and Conditions of the Website/App without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on https://www.alamriexpress.com/ In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms and Conditions of this Website/App.

Termination
These Terms and Conditions is effective unless and until terminated by either you or https://www.alamriexpress.com/ You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this Website/App. https://www.alamriexpress.com/ may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website/App, Such termination will be without any liability to https://www.alamriexpress.com/ Upon any termination of these Terms and Conditions by either you or https://www.alamriexpress.com/ you must promptly destroy all materials downloaded or otherwise obtained from this Website/App, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. https://www.alamriexpress.com/’s right to any feedback shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website/App or affect any liability that may have arisen under these Terms and Conditions.

Entire Agreement
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect. Unless otherwise specified herein, these Terms and Conditions constitutes the entire agreement between you and https://www.alamriexpress.com/ with respect to the https://www.alamriexpress.com/ sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and https://www.alamriexpress.com/ with respect to the https://www.alamriexpress.com/ sites/services. https://www.alamriexpress.com/'s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Governing Law and Jurisdiction
The Terms and Conditions shall be construed in accordance with the local laws and regulations of Oman. The Courts at Oman shall have exclusive jurisdiction in any proceedings arising out of the Terms and Conditions.
Contact Details: https://alamriexpress.com/contactus

Tel: +968 24420612 / 2453

Privacy Policy

Al Amri United Group is a limited liability company incorporated in the Sultanate of Oman operates through various channels, this policy describes how Al Amri United Group LLC collects, processes, uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our platforms including websites and mobile apps (together "Platforms")

WHAT THIS POLICY COVERS

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy (the “Policy”), which:
• sets out the types of personal information we collect;
• explains how and why we collect and use your personal information;
• explains when and why we may share personal information within Al Amri United Group LLC and with other organizations; 
• explains how we protect the personal information we collect; and
• explains the rights and choices you have in relation to your personal information.

This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:
• Buying / Ordering services or products from any of our subsidiaries over the phone, in store, or online
• Using any of our platforms, including websites (“our Websites”), public Wi-Fi networks, or mobile applications (“our Mobile Apps”); or
• Taking part in our promotions & competitions and registering to receive our newsletters and offers.

This Policy also applies if you contact us or we contact you about our Services.
 

PERSONAL INFORMATION WE COLLECT

When you register to our services, we may collect:
• Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, date of marriage anniversary etc.
• Your account login details, such as your username and the password (encrypted) that you have chosen; and
• Your interests, preferences, income, and other profiling information. 

When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:
• Information about your online purchases (for example: what, when, where you ordered / bought and how you paid);
• Information about your online browsing behaviour on our Websites, Mobile Apps and public networks and information about when you click on one of our adverts (including those shown on otherorganizations’ websites);
• Information about devices you have used to access our Services (including the make, model andoperating system, IP address, browser type and mobile device identifiers); and
• Information about your precise geolocation. 

When you use any of our loyalty program(s) to shop with us, we may collect:
• Transaction information, including the in-store and online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
• Personal information you provide about yourself; 
• Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
• Your feedback and contributions to customer surveys and questionnaires.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION 

Make our Services available to you 
We use your personal information to provide the services you have requested, including:
• Processing your orders and refunds; and 
• Managing the accounts you hold with us.

This is so we can provide the services to you in line with our contractual obligations to you.

Personalize your experience
We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways: 
• Using your online browsing behaviour as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalized offers and services; 
• Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on Our Websites/App and on other organizations’ Websites/App and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners; 
• To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make purchases in-store with personal information collected from our Websites, Mobile Apps and other sources including the different subsidiaries under Al Amri United Group LLC. 

Contact and interact with you
We may use your personal information when we communicate with you, in order to:
• Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us;
• Manage promotions and competitions you take part in, including those we run with our suppliers and partners;
• Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Al Amri United Group LLC and by other organizations on our behalfIt is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.

Manage and improve our day-to-day operations
We analyze information about how you use our services to: 
• Manage and improve our Websites and Mobile Apps; 
• Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you; 
• Detect and prevent fraud or other crime.

It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

SHARING PERSONAL INFORMATION 

We may share your personal information with third parties under the following circumstances:

Al Amri United Group LLC
We may share the personal information collected by any of our subsidiaries with our other subsidiaries for the purposes listed above.

Retail Partners
We may share your personal information with other companies that sell products through our Services ("Retail Partners"). We only share personal information that enables our Retail Partners to provide their services. For example, when you shop online or in-store we will give the relevant Retail Partner your name, contact details, and address so that they can deliver your items.

Service Providers
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and delivering orders. We only share personal information that enables our Service Providers to provide their services.

Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site.

TRANSFER OF YOUR PERSONAL INFORMATION

Your personal information may be transferred to, stored, and processed in a country that is different from your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected.In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to the courts, lawenforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.

HOW WE PROTECT PERSONAL INFORMATION

We maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, alteration and destruction. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our

control.

SOCIAL MEDIA

We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

Al Amri United Group LLC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

RETENTION

We keep records for as long as required to a) manage purchases, bookings, memberships and provide the other relevant products or services anticipated by this Privacy Policy, including keeping you up-to-date with our marketing b) personalize the products, services and communications with you c) comply with the applicable record retention legal requirements. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations and regulators' expectations.

If you wish to request that we no longer use your information to provide you services, You can also email us at customercare@alamriexpress.com

However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

MARKETING COMMUNICATIONS

All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out from receiving these communications or change your account settings, this will remove you from marketing lists.

 Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding the services or products you bought from us and responses to enquiries made to us, and that we may hold your details on a suppression list so we don't send you marketing communications in the future.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. Cookies are small data files that allow a website or Mobile App to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way our Websites and Mobile Apps work
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalizeyour experience and allow you to use many of their useful features.
For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps. 

Improve the performance of our Websites and Mobile Apps
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error message as you browse. These Cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites/App and other organizations’ Websites/App.

Cookies used for this purpose are often placed on our Websites/App by other organizations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the Website/App you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites/App and on other organizations’ websites/App. You may also see adverts for other organizations on our Websites/App.

Some areas within the alamriexpress.com site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the alamriexpress.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected (e.g., Loyalty program).

Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.If you choose to disable some or all Cookies, you may not be able to make full use of our platforms. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use some of our products and services that require you to sign in.
Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.

AGGREGATE DATA, DATA ANALYTICS AND SOCIAL MEDIA FUNCTIONALITY

We may aggregate personal information and remove any identifying elements in order toanalyze patterns and improve our marketing and promotional efforts, to analyze Platform use, to improve our content and product offerings, and to customize our Platforms’ content, layout, products and services, and we may appoint third parties to do this on our behalf, as set out above.We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you.

If you use buttons on our Platforms linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers, or generally to anyone who has access to your profile page).

YOUR RIGHTS

You have the right to see or access the personal information we hold about you. To receive a copy, please email us at customercare@alamriexpress.com

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:
• rectify the information we hold about you;
• erase your personal information;
• restrict our use of your personal information; 
• object to our use of your personal information;
• withdraw any consents you have provided for our use of your personal information;
• receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
• lodge a complaint with your local data protection authority.

If you would like to discuss or exercise such rights, please contact us at the details below.

If you are concerned that any of the information, we hold about you is incorrect, or out of date, please write to the address above to report your concerns and we will take appropriate steps to amend our records.

Please note that we will likely require additional information from you in order to honour your requests.

PRIVACY CONCERNS

If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy, please email us at customercare@alamriexpress.com We will endeavour to respond to your concerns as soon as possible.

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

We update this Privacy Policy when needed and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.

LINKS

Our Websites or Mobile Apps may contain links to other websites operated by other organizations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal information on a Website/App as we do not accept any responsibility or liability for Websites/App of other organizations.

CHILDREN

Our platforms are not directed towards children. If you are providing personal information for an individual less than 18 years of age, you are providing us your affirmative parental consent as the legal parent or guardian to collect, use and process the information of the individual less than 18 years of age, consistent with this Privacy Policy.

Al Amri Express

1 ) AVAILABILITY OF THE AL AMRI EXPRESS SITE

1. alamriexpress.com aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer servicesby email at customercare@alamriexpress.com and we will attempt to correct the fault as soon as we reasonably can.

2. alamriexpress.com site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

3. Some purchases made on the alamriexpress.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing any product please contact customer services for further assistance.

2) DESCRIPTIONS AND PRICES OF PRODUCTS

1. We have taken care to describe and show products as accurately as possible. Despite this, products may vary in their descriptions, product images are for representation purposes only and may vary from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please email to customer services customercare@alamriexpress.com Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write-up provided against each product is not that of alamriexpress.com and subject to change without prior notice.

2. If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund onactual amount already paid for that product in accordance with our refund policy in paragraphs 8 & 9 below.

3. Promotion may sometimes differ between Al Amri Center Supermarket / Hypermarket Stores and alamriexpress.com; you will be charged the price on the alamriexpress.com upon use of this site. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the alamriexpress.com site.

4. The payment may be processed prior to alamriexpress.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the amount charged will be reversed back to your debit/credit card account. No cash disbursement shall be made under any condition whatsoever.

5. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 7 below.

3) AVAILABILITY

1. All products advertised are subject to availability or while stocks last (as may be applicable).

2. We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

3. In the interests of all our customers, we may place restrictions on bulk buying of some products. alamriexpress.com reserves the right at our sole discretion to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same debit/credit card and also to orders that use the same billing and/or shipping address. alamriexpress.com will provide notification to the customer should such limits be applied.

4) CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

If you the customer cancel the order, alamriexpress.com shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivery and re-picking charges will apply if the product has been shipped. alamriexpress.com will not be able to cancel orders that have already been Billed / Ready for delivery. alamriexpress.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by alamriexpress.com and accepts alamriexpress.com decision regarding the cancellation.

5) ACCEPTANCE OF ORDERS

1. Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.

2. After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 7 below).

3. Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

4. At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of the actual amount already paid for that product in accordance with our refund policy in paragraphs 8 & 9 below.

6) DELIVERIES

1. Please note that we do not do international shipping.

2. Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, National ID, Free zone ID, or OTP to share, Sign the order slip to support consignee verification, will be required by our delivery partners.

3. Whilst we make considerable effort to deliver all your products with schedule delivery and with Express delivery within 24 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. (Contact Customer Support if further information is required)

4. Before ordering online you should check the following:

- The item will fit through the doors; The item will fit the exact space allocated in your house; There is a clear path between the road and your front door; If you live in an apartment, the lift is adequate to take delivery in size and weight.

- If there are any access difficulties, Please inform us in advance; On the day of delivery you should ensure that there is a clear path to your house; Your floors are covered to prevent scuffing; Any delicate objects are put in a safe place.

Delivery charges

If you notify us, you're going to return all of your products from your order within 15 (fifteen) working days of receiving it due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, or all of the products but after the 15 (fifteen) working day period, your delivery charge will not be refunded and further charges for uplift may apply. Free delivery above 10 OMR and .800 OMR delivery charges will be applicable on up to 10 OMR on all orders. Delivery charges will change as per the promotions and offers we provide as and when.

7) FAULTY PRODUCTS

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement /exchange of product. Please visit our returns and refunds for details of how to return them and details of our replacement / exchange and refund policy.

8) REFUNDS ON AL AMRI EXPRESS.COM WEBSITE/APP

If you are entitled to a refund, we will refund you according to the following criteria:

1. Products are lost in deliveries.

2. Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

3. Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.

4. alamriexpress.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, your delivery charge will not be refunded and further charges for uplift may apply.

5. Please keep all items with their complete packaging and inside packaging intact (without opening or breaking of upper/top cover) if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

6. We Refund/Exchange as per PACP laws, provided that the merchandise is as new, in a re-sellable condition and the consumables (cartridges, blank tapes, CD’s or DVD’s) and accessories (cables, chargers, batteries...) are still sealed, refund can be granted upon approval of alamriexpress.com after delivery (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back, and any additional charges incurred by delivery boy collection.

7. If you pay by card, we will refund you on the same once the quality check has been carried out. Charges for getting your Refund / Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.

9) REFUNDS ON AL AMRI EXPRESS.COM SITE/APP

EXCLUSION FROM EXCHANGE/RETURN:

1. Due to hygienic reasons, no exchange, return or refund on innerwear/underwear, lingerie, swimwear, earnings, body jewellery, perfumes, footwear, and personal grooming products like shavers, trimmers, and epilators.

2. For frozen foods, chilled and dairy products (Delicatessen) on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store (be the case of a purchase made on the same day with the limited time as well temperature).

3. Products damaged while being used, do not qualify for repair, exchange or refund, in reference to physical damage.

4. EXCHANGE/RETURNS POLICY - FRESH FOOD DEPARTMENT

Sections in the department:

• Frozen food - Fruits and vegetable, Bakery,

• Delicatessen - In-house kitchen (ready-to-eat food), Meat, Fish

5. As a policy, there is no exchange and return on fresh food items once sold and taken out from the store.

6. On perishables, there is no exchange and refund. However, if it is spoilt at the time of delivery, an exchange could be provided.

7. If the customer has purchased a wrong product and is returning the same immediately after the purchase, an exchange note (credit note) could be considered (The value will credit to the customer App Wallet)

8. An item which is past its expiry date qualifies for exchange.

9. If the product is not of the quality expected, the same can be returned / exchanged within the same day of purchase (24hrs) and an exchange note (credit note) could be issued (The value will credit to the customer App Wallet). Exchange could be considered, as long as it is supported by the original receipt or invoice.

10. No exchange or return will be offered on books, magazines, CDs, office software’s, DVDs once sold and taken out from the store.

11. Garments, once altered, do not qualify for exchange and refund.

12. Goods spoiled or damaged within the warranty period could not be exchanged/refunded, the same has to be raised to concerned brand’s service centers.

Getting your refund

If a delivery boy collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we've received your returned product after Al Amri Express approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee. We will refund you on the same once the quality check has been carried out.

Your Consumer rights !

Nothing in our returns policy affects your consumer rights.

10) FREE GIFTS AND PROMOTIONAL PRODUCTS

1. Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.

2. If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.

11) PAYMENTS AND CARDS

1. Payment for your products will be taken at the time you place your order. Payments are done via Oman Arab bank operating on a professional third-party cyber source payment gateway.

2. When ordering from the alamriexpress.com, we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

3. Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.

4. All customers will be charged in local currency relating to the country of order. If a foreign currency debit/credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.

12) RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the alamriexpress.com site if your account is suspended or closed.

13) OUR RESPONSIBILITY TO YOU

1. Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.

2. In particular, we disclaim all liabilities in connection with the following: -Incompatibility of the alamriexpress.com site with any of your equipment, software or telecommunications links; andtechnical problems including errors or interruptions of the alamriexpress.com site.

3. alamriexpress.com site may provide content from other internet sites or resources and while alamriexpress.com tries to ensure that material included on the alamriexpress.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. alamriexpress.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the alamriexpress.com site. If alamriexpress.com is informed of any inaccuracies in the material on the alamriexpress.com site, we will attempt to correct the inaccuracies as soon as we reasonably can.

4. If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the alamriexpress.com site.

14) MISCELLANEOUS

1. Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control.

2. Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

3. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

4. If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

15) STANDARD E-COUPON TERMS & CONDITION

1. Using E-Coupons

- In addition to the rest of these Terms and Conditions, this paragraph 15 (the “E-Coupon Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued by alamriexpress.com (“E-Coupons”).

- Your use of an E-Coupon indicates your agreement to be bound by the E-Coupon Terms and Conditions.

- alamriexpress.com reserves the right to withdraw or cancel an E-Coupon for any reason at any time.

E-Coupons can only be used on the alamriexpress.com site, subject to these Terms and Conditions and any other specific conditions notified to you on the issue of an E-Coupon.

- An E-Coupon is redeemed by entering its code at the appropriate point in the online purchase/checkout process. Redemption may be subject to you providing proof of entitlement to use the E-Coupon.

2. Distribution of E-Coupons

- E-Coupons are, and remain at all times, the property of alamriexpress.com

- The right to use an E-Coupon is personal to the original recipient and may not be transferred. No E-Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of alamriexpress.com.

- E-Coupons distributed or circulated without the written approval of alamriexpress.com, for example on an Internet message board, etc. are not valid for use and may be refused or cancelled.

3. Permitted usage of E-Coupons

- Unless expressly stated otherwise at the time of issue of the E-Coupon.

- Each issued E-Coupon will be valid for use by a recipient only once.

- Only one E-Coupon will be valid for use per customer or household, as the case may be.

- An E-Coupon may not be used in conjunction with any other special offer or E-Coupon.

- E-Coupons cannot be exchanged for cash or used to purchase gift vouchers.

4. Excluded goods and services

- Certain goods or services may be excluded from all E-Coupon offers. From time-to-time other goods or services may be excluded and any such further exclusion will be notified to you along with the E-Coupon or through the alamriexpress.com site.

- E-Coupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the E-Coupon, in which case notice will be given to you at the time of issue of the E-Coupon.

- Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

5. Minimum spend requirements

- Where the redemption of an E-Coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products that will be communicated to you at the time of issue of the E-Coupon. Excluded products and supplementary charges, such as delivery, shall not count towards a minimum spending requirement.

6. Calculation of discount

- Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.

- Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description.

7. Security and Fraud

- When you use an E-Coupon you warrant to alamriexpress.com that you are the duly authorized recipient of the E-Coupon and that you are using it in good faith.

- If we reasonably believe that any E-Coupon is being used unlawfully we may reject or cancel any E-Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation.

- If we refuse an E-Coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

8. Limitation of liability

- Orders submitted with E-Coupons shall be accepted by alamriexpress.com in the usual way (as set out in paragraph 15 above).

- alamriexpress.com shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any E-Coupon or any failure or inability of a customer to use an e-Coupon for any reason.

9. Variation

We reserve the right to vary or terminate the operation of any E-Coupon at any time without notice. The alamriexpress.com site is owned and operated by Al Amri United Group LLC.

16) WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES

Service and Warranty-

1. Repairs under the warranty period shall be raised to be carried out by the respective brand’sonly. 

2. In case of any damage to the product / misuse detected by the authorized service center personnel, the warranty conditions are not applicable, and repairs will be done subject to availability of parts and on a chargeable basis only.

3. Repairs during the warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Center with whom the equipment is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Center.

4. The product is not purchased from alamriexpress.com

5. The product purchased is not used according to instructions given in the INSTRUCTION MANUAL, as determined by the authorized service center / company personnel.

6. Defects caused by improper use, as determined by the Authorized Service Center / Company personnel.

7. Warranty shall be void if product has failed under certain conditions/types (example: Waterlogging, misuse, Physical damage etc.)

8. Modification or alterations of any nature made in the circuitry by the purchaser or unauthorized personnel, as determined by the company personnel.

9. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine/unit.

10. The original serial number is removed, obliterated or altered from the product.

11. Defects due to causes beyond control like lightning, abnormal voltage, acts of God or while in transit to service center or to the purchaser's residence.

12. Defects caused by household pets, rats, cockroaches or any other animals or insects.

13. Under no circumstance the company is liable for loss directly or indirectly for any of the following: 

a. Third party claims against customer for losses or damages.

b. Loss or damage to records, information or data.

c. Customer is advised to take back up for hard disk contents before handing over the unit for repair. The company shall not provide hard disk backup service.

d. In the event of repair, hard disk contents may be destroyed, and customer will not be informed in advance. The company shall not be liable for any data, records or program lost due to repair.

14. Warranty does not cover any third-party software, settings, content, data or links, whether included/'- Downloaded in product.

15. Warranty does not cover normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays).

16. Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or was used otherwise than for its intended use, Defects can be caused by viruses from your or from third party is unauthorized access to services, other accounts, computer systems or networks. This unauthorized access can take place through hacking, password-mining or through a variety of means.

17. Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

customercare@alamriexpress.com